The next big thing is coming to healthcare design and that is the introduction of concierge desks to work alongside the main reception space in your clinic.
According to Best Upon Request, hospital concierge can help raise satisfaction scores, streamline patient flow, elevate clinical efficacy, and decrease clinician burnout.
To determine if this might work for your practice, we have listed the reasons why it’s time to consider it.
Provides an added level of care for visitors and patients
Just like some banks that are now re-introducing staff to welcome you at the door upon entry, the same principle is occurring among healthcare practices. Having a concierge for visitors adds that competitive edge to your standard healthcare centre.
A concierge will welcome new visitors, help them set up their new account with your medical centre, perhaps even going that extra mile while they wait. Technology is introduced with having I-Pad stations located nearby, allowing visitors to check-in or update their personal information file; all to which a concierge can help assist with.
Help ease a busy reception in your hospital or clinic
Are your visitors lining up at the reception when they first enter the practice? You might find this inconvenience can instigate a negative outlook towards their visit from the get-go. It might even result in a reduction in your client/patient retention numbers. A concierge is your easy solution to this common problem.
Instead of having one point of contact at your reception, consider splitting the functions into two groups. Welcoming guests, checking in and answering any questions could be dealt with by a concierge, while admin work and payments can be handled at the main reception. This also means your reception can be in a more private area for your visitors when dealing with payments.
Improves privacy of your patients
A concierge at the entry of your practice results in your reception desk being able to be in more private space; this is great for your patient’s sense of privacy. That way the feeling of being overheard when talking about private information can be avoided.
Whether designing a new children’s hospital, a gynaecology clinic, or mental health facility, interior projects come with their own host of challenges and solutions to appeal to this specialised patient population. Healthcare interior designers and architects are tasked with incorporating the right layouts, colours, aesthetics, and waiting room designs to help calm nerves and reduce the stress of a patient’s visit to the doctor or hospital.
It pays to rely on combined experienced medical fitouts experts. Interite has more than 30 years’ experience in the healthcare design industry and one of Australia’s leading design firms. To get started, contact one of our team today by giving us a call at 1800973236 or send us an email at info@interitehealthcare.com.au.